Black Glass Tunnels

I have been a customer for over 3 years, and have bought at least 30 pairs of glass plugs from TBJ. My favorite are the glass tunnels. There are 2 reasons why I've bought so many pairs. One of course is size changing, and the other is the fact that these break very easily. So easily, that I won't buy them without a promo code. For my final order I bought a black and a blue pair of glass tunnel plugs size 14mm. These two pairs arrived and the first thing I noticed is that they are significantly smaller than all my other 14mm pairs. I have approximately 20 other pairs of 14mm. The new pairs fall out. I called TBJ and the man I spoke with made sure to try and make me feel like I had to be wrong, and was so arrogant and rude, that I couldn't possibly recommend this company to anyone. He asked for pictures of the jewelry, and I sent pictures of the new tunnels next the other tunnels (that I bought from them in the same size), so he could clearly see they were shorter and more narrow. I got an email telling me that he would not replace them, and that it "looked" as if it was just the flares that were smaller. Just the flares? Wrong, AND the flares are what keep the cheap glass earrings from falling out and breaking. I have never been treated so rudely, especially after being a long time customer. It was not like it was my first purchase, but it was my first complaint. The man can't accept that 2 out of 30 pairs could possibly be flawed? I am done with TBJ. The only thing I like to buy from them is the tunnel plugs, so I'll truly miss them, but the other earrings can be found cheaper, and from nicer companies. If you make a purchase know that even though they claim they will make things right, they can't because that would mean they would have to admit they do make mistakes. All glass earrings have a margin of acceptable size difference, but when they won't stay in your ears, and they are supposed to be the same size as the previously purchased pairs that do fit, that is NOT acceptable. The black and the blue pair were both the same in terms of the noticable size decrease. I added pictures (all of TBJ glass plugs size 14mm) so that you can see I have purchased many pairs, and a picture showing a glow in the dark 14mm, next to one of the new pairs of 14mm. You can see the difference. I'm sure my review will be deleted, but I'll make sure I review TBJ on every possible internet platform. Most condescending company ever.

Awesome product arrived quicker than anticipated

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Shipped quick and fit right. Very happy with my order thanks

Just as described. Fast shipping! Nice green glass and comfortable. Just wish it was a little heavier glass but other than that zero complaints. Thanks!